1. SHIPPING LOCATIONS

We currently ship across India. For international orders, please contact us at sorayaajewels@gmail.com or Call / WhatsApp us at +91 91679 81906 or +91 98703 83196 to check availability.

2 . ORDER PROCESSING TIME

All orders are processed within 2-3 business days.
Custom or personalised jewellery may take 15-20 business days to prepare before dispatch.
Orders are not shipped or delivered on weekends or public holidays.

3. SHIPPING CHARGES

Standard Shipping (within India): Free on all prepaid orders.
Express Delivery: Available on request. Additional charges may apply.

4 . ESTIMATED DELIVERY TIME

Metro Cities: 4-5 business days
Other Locations: 6-8 business days
Please note: Delivery times may vary depending on your location, weather conditions, or courier delays.

5 . ORDER TRACKING

Once your order has been shipped, you will receive a confirmation email and/or SMS with a tracking number.
You can use this to track your package until delivery.

6 . DELAYED OR LOST ORDERS

If your order is delayed beyond the estimated delivery window or appears to be lost in transit, please contact us immediately.
We will coordinate with our shipping partners to resolve the issue as quickly as possible.

7. PACKAGING

All jewellery is securely packaged in tamper-proof boxes to ensure it reaches you safely and in perfect condition.

8 . CONTACT US

For any shipping-related queries, feel free to contact us:
Email: sorayaajewels@gmail.com
Phone: +91 91679 81906 or +91 98703 83196