At Sorayaa Jewels, we take pride in the quality and craftsmanship of our jewellery. However, if you
face any issues, please read our policy carefully:

1. Returns Eligibility

• Returns are accepted only in cases of genuine manufacturing defects or issues from our end.
• Returns will not be accepted for reasons such as a change of mind or personal preference.

2. How to Report an Issue

• Inform us of any issue within 48 hours of delivery.
• Share clear images and details via: Email: sorayaajewels@gmail.com, WhatsApp / Call: +91 91679 81906 or +91 98703 83196

3. Unboxing Guidance

For any returns to be valid, kindly take a short unboxing video while opening your package. It helps us address any concerns quickly and efficiently.

4. Return Approval & Credit

• Approved returns will be issued as store credit, valid for 1 month from the date of purchase.
• The credited amount will be added to your Sorayaa Wallet, accessible via our website.

5. Shipping & Courier Charges

• Shipping charges will be covered by us only if a manufacturing defect is confirmed.
• Customers must arrange the return shipment themselves.
• Courier costs will be reimbursed only if the defect is verified